Free Wi-Fi
Select Free Wi-Fi Willows on your phone, tablet or laptop, open a browser, accept the terms and connect.
Guest Services
Help and facilities for your visit to Willows.
Customer Service Desk
How we can help
Visit the Customer Service Desk opposite Just Jeans and YD. Our team can help with:
- Directions
- Retailer and centre information
- Free mobility equipment hire
- Lost property
- Willows Gift Cards
- Transport and navigation
- Upcoming events
Customer Service Desk hours
Opposite Just Jeans and YD
Monday Today
9:00am – 5:00pm
Tuesday
9:00am – 5:00pm
Wednesday
9:00am – 5:00pm
Thursday
9:00am – 9:00pm
Friday
9:00am – 5:00pm
Saturday
9:00am – 5:00pm
Sunday
11:00am – 5:00pm
Special trading hours
Christmas Day, 25 Dec
Closed
Desk unattended? Chat with our Security team, or call us during opening hours.
(08) 6182 4001Centre Services
Centre services
Lost property
Visit the Customer Service Desk opposite Just Jeans and YD, or call 07 4799 9100. For items left at a major retailer, contact that store’s service desk.
Reef Play
Explore climbing, sensory and interactive play inspired by the Great Barrier Reef. This free play area is at the back of the Food Court, next to Sandwich Chefs, near the parents’ room. Parental supervision is required at all times.
Accessibility and amenities
Accessible bathrooms and parents’ rooms are in the Food Court and near Centre Management. Wider accessible parking bays are close to each centre entry.
Wheelchair and scooter hire
Complimentary wheelchair and motorised scooter hire is available, subject to availability. Reserve equipment at the Customer Service Desk or call 07 4799 9100.
Gift cards
Buy a Willows Gift Card at the Customer Service Desk, opposite Just Jeans and YD, or online. Learn more